How to show “closed” status in case status field. There are deafult three possible Case Status picklist values in Salesforce:

  • New
  • Working
  • Escalated

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If you need to include “Closed” Case status in Case Status Field, go to:

Setup Customize Case Support Settings

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Click Edit and enable “Show Closed Statuses in Case Status Field” checkbox.

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Now you can see “Closed” value in the Status field.

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