How to decide between Sales Cloud and Service Cloud? When is it a good idea to implement services into Sales Cloud, or vice versa?
Nowadays, applying the Case Management belongs to one of the most important tasks in CRM Environmnent. Salesforce offers three different environments for implementation of classic Case Management System. In this article we focus on comparing the similarities and differencies between:
- Sales Cloud
- Service Cloud
Main similarities/differences between Sales Cloud and Service Cloud
In case of comparing Sales Cloud / Service Cloud, we talk about five main objects which are included in both: Leads, Accounts, Contacts, Opportunities and Cases.
That means, you can implement Service to your Sales Cloud or you can implement Sales to your Service Cloud. Let’s check the differences between them:
*only in Unlimited Edition
Entitlement → timer on the case to show time left based on SLA or other settings
SLA for a client → Entitlements are working based on that
Knowledge can be present on the console
Service console in service cloud
Omni channel → can choose type of channel that will be handled by the user
Live agent → Live chat