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Sales Cloud or Service Cloud?

How to decide between Sales Cloud and Service Cloud? When is it a good idea to implement services into Sales Cloud, or vice versa? Nowadays, applying the Case Management belongs to one of the most important tasks in CRM Environmnent. Salesforce offers three different environments  for implementation of classic Case Management System. In this article [...]

February 20th, 2017|Knowledge|0 Comments

Salesforce NPSP (Non Profit Starter Pack)

Salesforce NPSP (Non Profit Starter Pack) Sign in for your Trial: http://www.salesforce.org/start-trial/ Accounts are Organizations or Households which contain one or more related Contacts (Donors). Each Household has one Primary Contact, Address information, Donation Information and Membership Information. Contacts are donors which are usually related to Household. If Household doesn’t exist, Salesforce automatically create New [...]

December 6th, 2016|Knowledge|1 Comment

View State size and limits

View State is snapshot of values in form, values from controller and the component tree of elements, which associate with variables. In the previous article we discussed how we can look at it directly in your visualforce page. Now, let's introduce the limits for this view state. Salesforce allows Visualforce pages to have a maximum view [...]

November 9th, 2016|Knowledge|0 Comments

Desk.com – Introduction

What is Desk.com ? Let us introduce and bring a short overview of Desk.com with its main attributes. Multibrand support at one place - you can easily manage your brands into one place from a single portal and create separate support or help centers for each brand on the same platform. Case Management - you can [...]

August 17th, 2016|Knowledge|0 Comments